Evaluación de Servicio • Dominitrans E.I.R.L.

Service Evaluation

We want to improve in order to offer you a better service.

1Customer Information

2Service management

3Staff

4Preview

Company or Corporate Name *

Industry

Contact person *

First

Last

Phone

Cell phone

Email *

Type of personnel employed

External staff
In-house staff

Name of Dominitrans staff assisting you

Indicate which services are used (check all that apply)

Air Import/Export
Sea Import/Export
Ground Transport
Customs Management
Warehousing
Other

Indicate others

How did you find Dominitrans?

LinkedIn
Recommended
Yellow Pages
Online search (Google, Bing, Yahoo)
Dominitrans contacted me

Who recommended Dominitrans?

How do you rate our services in general?

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

How do you rate the quality of preparation of your documentation?

Excellent
Good
Satisfactory
Fair
Poor

How often did you receive your billing on time and correct?

Always
Almost always
Sometimes
Rarely
Never

How often did you receive your deliveries on time?

Always
Almost always
Sometimes
Rarely
Never

Would you request our services again?

Would you recommend our services?

How would you rate the attention of our customer service staff?

Excellent
Good
Satisfactory
Fair
Poor

How do you rate our ability to communicate correctly and in a timely manner?

Excellent
Good
Satisfactory
Fair
Poor

(Information on boarding status, flights, ships, departures, arrivals, etc.)

In your experience: what has been the biggest problem?

How do you rate our staff's ability to solve problems and/or eventualities?

Excellent
Good
Satisfactory
Fair
Poor

How do you rate our responsibility on corrective actions?

Excellent
Good
Satisfactory
Fair
Poor

How do you rate the cost-value ratio of our services and attention?

Low cost compared to the value of the service
Appropriate compared to the value of the service
Acceptable compared to the value of the service
High cost compared to the value of the service

Additional comments and suggestions

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Contact us

Airport - AILA

8:30am - 6pm
AILA José Francisco Peña Gómez Cargo Terminal, Warehouse 11, 2nd Level.
dominitrans@dominitrans.com
+1 809 549 1770

Santo Domingo

8am-6pm
Font Bernard Street No. 11, Torre Jireh, 2nd. floor, Los Prados. Sto Dgo, Rep Dom.
dominitrans@dominitrans.com
+1 809 567 3181

Contact us

send a message

Airport - AILA

8:30am - 6pm
Terminal de carga AILA José Francisco Peña Gómez, Depósito 11, 2do Nivel.
dominitrans@dominitrans.com
+1 809 549 1770

Santo Domingo

8am-6pm
Calle Font Bernard No. 11, Torre Jireh, 2do. piso, Los Prados. Sto Dgo, RD.
dominitrans@dominitrans.com
+1 809 567 3181